Refunds & Cancellation Policy
Our comprehensive guidelines governing project cancellations, service refund eligibility, dispute resolutions, and processing timelines.
1. Policy Overview
We aim to provide world-class digital solutions, custom software engineering, design architecture, and high-impact technology consulting. All projects commence exclusively following explicit client approval of the agreed Statement of Work (SOW). Our policies maintain complete commercial clarity and protect both parties from unauthorized disputes or misunderstandings.
Cancellation Policy
1.1 Project-Based Services (Software, Web, Mobile Apps, Branding, Automations)
- A project may be cancelled within 24 hours of placing the order if engineering work has not commenced.
- Once technical research, architectural planning, sprint resource allocation, or active coding begins, the project becomes non-cancellable.
- If partial work has been completed and a cancellation is requested: A pro-rated fee applies based on delivered deliverables. Initial deposits, setup fees, and onboarding retainers are non-refundable.
1.2 Monthly & Subscription Retainers (SaaS, Maintenance, Cloud Support)
- Subscriptions may be cancelled anytime with effect from the subsequent monthly billing cycle.
- No refunds are issued for active mid-cycle periods once server access, maintenance slots, or dedicated developer hours have been provisioned.
1.3 Custom Bespoke Solutions
Custom engineered software, tailored machine learning pipelines, and bespoke design assets are strictly non-cancellable once the project scope has been signed.
Refund Policy & Eligibility
- No production or setup work has started following payment receipt.
- Nextgenase Inc is unable to fulfill the contracted scope due to internal operational constraints.
- • Voluntary change of mind after work begins.
- • Client delays or failure to furnish required assets/KYC.
- • Services already delivered or deployed.
- • Third-party fees (hosting, domains, API quotas, SMS gateways).
- • Digital products (scripts, templates, e-books, delivered code repositories).
Quality Assurance & Contracted Revisions
If a client is dissatisfied with a milestone deliverable, we provide up to two (2) comprehensive revision cycles (or as stipulated in your formal Statement of Work) to align all assets with approved technical specifications.
Chargeback & Dispute Policy
We strongly encourage direct communication with our dedicated support team to resolve any technical or commercial concerns amicably. Filing an unverified chargeback without prior dialogue may lead to immediate suspension of server environments and API endpoints. Detailed delivery logs, git commits, timestamped communication logs, and signed approvals are systematically submitted to payment processors in all formal arbitration cases.
Approved refunds are credited to original payment method
In strict adherence to banking anti-fraud AML regulations
Need Refund or Cancellation Assistance?
Submit requests directly with your project invoice ID